Returns and Refunds

RETURNS

Should your Toby purchase not meet your expectations, you may return the product in its original and unused condition, with all tags and labels attached within 30 days after delivery, for a full refund or an exchange. Returns are free; you do not have to pay for return shipment costs. There are 2 ways to make a return:

  • Go to www.tobybyhatem.com/return and use your order details to log in. You can select the products that you wish to return, and indicate whether you want a refund or an exchange. After that you can choose whether you would like to schedule a (free) carrier pick-up service, or wish to drop-off the product yourself at either a store or drop-off point. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment.
  • Take your returns to one of our store locations, where we will process your refund or exchange.

REFUND OR EXCHANGE

After we have correctly received your returns at our warehouse, we will refund the products' total purchase amount to the payment method used to place your original order within 5-7 business days. If you chose to receive an exchange product, these will be re-shipped within 1-2 business days after we received your return.

Feel free to contact Toby Customer Care for any questions concerning your order, return shipment, refund or exchange.