FREQUENTLY ASKED QUESTIONS

Do I need to set up an account to place an order?
Do you offer a corporate tailoring service?
Do you offer tailoring to online purchases, or Personal Tailoring for online purchase?
Does Tobybyhatem ship to Post Office Boxes?
How can I track my order?
How do I change the country where to ship my products to?
How do I know if an item is in stock?
How do I make a purchase?
How do I return or exchange an item?
How long does it take for my order to arrive and how much will it cost?
How much duties and taxes will I have to pay when I order from Toby?
I have a question or a comment about your products or service.
Is it possible to order customized design?
I’ve forgotten my password. What should I do?
What are the payment methods Toby accepts?
What countries does Toby ship to?
What is your cookie policy?
When will I receive my exchanged item?
When will I receive my refund?
Why has my payment failed?